Answers for payment users,
merchants and partners.

1. Calls to premium rate numbers might be blocked for your phone line. Before making a call to a premium rate number we would advise you to check whether you are able to use this service. Should this not be the case, please contact your provider in order to unblock premium rate numbers.
2. DaoPay uses Spending Limits. This is to control how much can be spent from one phone line per day/per month. When your have reached the DAILY spending limit, you will only be able to call again on the next day. To resume your payment, please call the same service number again and enter your pending order number. Unfortunately we can not raise the daily spending limit. When you have reached the MONTHLY spending limit, you will only be able to call again on the next month. To resume your payment, please call the same service number again and enter your pending order number. Should you have reached one of our limits, your calls will be declined and no costs will accumulate.
3. In case it is not possible for you to enter the order number during a call, or the order number is not being accepted, we would ask you to contact our Customer Support.
4. It is not possible to use more than one phone number to complete an order number.

In case you did not receive your product, but did complete the payment, it is possible that:

1. You completed the payment, but haven’t received or entered the pin code yet. This happens when you close the browser too soon or forget to click the button “Complete Payment”.
2. Maybe you didn’t enter the order number, entered a wrong order number or forgot to confirm the order number with the “#” key.
3. Possibly you only partially completed the payment. This happens when the connection is ended too soon. You can easily complete the payment. Partial payments may be completed within 35 days after the initiation.
4. Normally, you should receive your product within minutes after this process, unless stated otherwise on the website. Sometimes there may be delays up to 1 or 2 hours. As we are only the payment service provider, we do not have control over the in-game crediting process. On occasion, the game operator may encounter delays preventing them from crediting an offer straight after the purchase. Should this issue still be unresolved, please contact them through their support network in the game and provide our payment confirmation.
5. Possibly you used more than one phone number for one order number. Our system does not support this function and you will have to complete your payment with the first phone number used.
6. Please be kindly informed that it is stated on the payment screen that you have to answer a call to verify the payment. If you have not answered the call, please contact our customer support to help you with the verification process.
7. The usage of one-time numbers or virtual numbers is not allowed in our system, as it is not possible to verify such numbers. If a virtual and/or one-time phone number has been used, the order will be cancelled. If you have purchased a pre-paid number, you should have a proof of payment for all transactions made and for the whole amount spent. The use of multiple phone numbers and emails raises suspicion and therefore can result to your account being blocked in our system.

Order numbers that were not paid for, will become invalid after 24 hours. In such a case you will need to start a new payment with a new order number. It can happen that your recent DaoPay payment has not yet been completed due to various reasons: if you hang up too early, the call gets disconnected too early, or if there is a limit set by your provider when calling premium rate numbers.

In case you started a payment, but could not complete it for some reason (Spending Limit reached, call interrupted …) the order number will be still valid for 35 days. To complete your payment you can call the same premium rate number again and enter your pending order number. The call will then resume and finish automatically. During this time you can still complete the payment.

After the amount has been paid, a processing time of around 10 working days must be expected before the game account is unlocked again. In the meantime, we ask you to refrain from inquiries about unblocking, as manual intervention is not possible for us and the account is activated directly by the game operator.

It is not possible to choose the call option in every country. Which countries are available is a decision that lies with the gaming provider.

Go / Review / No-Fit is the result of DaoPay's individual merchant-fit assessment. Go means the business case fits and can proceed, Review means more information or discussion is needed before an outcome is set, and No-Fit means DaoPay is not the right provider for that case. The assessment weighs the commercial, operational and regulatory factors relevant to the proposed payment flows.

DaoPay assesses each merchant individually and returns one of three outcomes: Go / Review / No-Fit. More complex business models may go through structured qualification before an outcome is set, looking at the commercial, operational and regulatory factors relevant to the proposed payment flows.

DaoPay provides payment coverage across 72+ countries and 100+ payment methods through one API and a single platform. Not every method is available in every market; specific availability is confirmed during qualification.

These numbers describe payment coverage reach, not physical office presence. 72+ countries and 100+ payment methods mean a merchant's customers can pay through locally relevant methods across those markets; it does not mean DaoPay operates local offices in each one. The operating base is Vienna, Austria.

Yes. The integration methods, scheme rails and security standards available today look different from those at founding, because they have evolved with the industry. What has not changed is the operating principle behind them: DaoPay has run on one consistent operating model since 2001 while the technology under it kept pace.

DaoPay describes its regulatory standing in functional terms, as a licensed Austrian Payment Service Provider and Acquirer, rather than by naming individual authorities on this page. This keeps the public information clear and consistent; specific regulatory detail relevant to a particular arrangement is provided directly during qualification.

DaoPay operates from a single base in Vienna, Austria. Its payment coverage reaches many markets, but the operating base is Vienna only, and wide coverage does not imply local offices elsewhere.