Service Level Pointer
This page is a pointer to where DaoPay's contractual service levels live; the binding service levels themselves are set out in each merchant agreement. Each section below expands with the relevant detail.
Purpose and Nature of this Document
This document is provided for transparency and public information only. It is not a service-level agreement and creates no service-level commitments, warranties or binding obligations. Any binding service-level terms are governed solely by the applicable contract and its SLA annex.
Where the SLA Lives
Service-level undertakings live in each business partner's executed commercial agreement, not on this public website. Binding service-level figures are documented per relationship and shared through the sales process.
Scope of Service Levels
By way of illustration, the contractual service levels can cover areas such as availability, transaction processing, support, incident handling, and change and configuration management. Specific targets and measurement windows live only in the applicable contract and SLA annex.
Changes, Versioning and Governing Law
This document may be updated by posting a new version with an updated effective date. It is governed by Austrian law, with jurisdiction as set out in the Terms. Requirements can vary by country and by merchant, so detailed provisions are addressed in the applicable agreements.